Privacy Policy

NDC Nutrition at Work (“NDC”, “we”, “us” and “our”) is committed to protecting the privacy and security of your personal information. This Privacy Policy (the “Policy”) describes how we collect, use and disclose your personal information and how it may be accessed and corrected when necessary. This Policy also explains how cookies are used on our website.

By accessing, consulting, using or visiting the website, our platform, our online store, as well as through our Nutrioso online software-as-a-service platform available for Registered Dietitians (RD) or Nutrition Professionals at, (the “Website”), by contacting us or by agreeing to receive emails from NDC, you agree to the terms of this Policy. The Website and the various associated services are collectively referred to as the “Services”.

This Policy does not apply to websites operated by third parties. NDC is, therefore, not responsible for their policies, procedures, or practices regarding data protection.

This Policy is incorporated and subject to our other applicable terms and conditions, such as the Terms of Use of our Website and the Nutrioso Terms of Services. In this Policy, terms beginning with a capital letter, but not defined, have the meanings given to them in the above terms.

1. Collection of Personal Information

In general, when you access, visit or use our Services, we may collect the following data:

Users of the Services:

On the website On the contact us and talk to us today pages: we can collect your name, e-mail address, and the content of the message sent to us.

When you contact us by phone in order to discover nutrition coaching: we can collect your last name, first name, city, province, and country of residence as well as the content of the message indicated to us, and any other information that you will communicate to us, such as health and nutrition information.

When you contact us by phone or e-mail in order to apply for a job: we can collect your name, first name, gender, language (s) spoken and written (French, English), postal code, telephone and electronic contact details, your diplomas and professional experience, membership to a professional order, and any other information you provide us.

In the context of nutrition counselling services, either in person, by phone, video-conference or in the context of e-Counselling: we can collect your name, first name, email address, nutritional habits and health information.

Newsletter Subscription:

When you subscribe to the newsletter, we collect your email address.

Professionals’ Collected Data on Nutrioso Platform:

Data required from the RD or Nutrition professional upon registration on Nutrioso Platform: all data entered by the RD or Nutrition professional when registering on the platform, such as the full name, the name of the place of work, the gender, country of residence, email and password as well as any information voluntarily inserted by the RD or Nutrition professional during their use of the software is processed.

Billing data: in order to comply with our tax obligations, we must ask you for some billing information such as: name, tax number, address, city, postal code and country.

It should be noted that clients’ personal information collected by the RD or Nutrition professional through the Nutrioso Platform is under the responsibility of the RD or Nutrition professional.

Automatically Collected Data:

We also collect data when you visit our Website, including your IP address, the date, time and duration of your visits, and the pages you have visited.

Our Website uses cookies or similar technologies to offer you a richer browsing experience, improve the performance of our Website and generate audience statistics. These are files that are installed on your computer’s hard drive or browser to collect information such as your preferred language, your browsing history, your browser type and version. Their goal is to optimize your experience on our Website. You can ask your browser to refuse all cookies or to notify you when a cookie is sent. Instructions to this effect are provided by each browser’s website

Generally-speaking, we use 1st and 3rd-party session and persistent cookies. The cookies set by us are called “1st-party cookies” and the cookies set by our third-party partners and service providers are called “3rd-party cookies”. For example, we use Google Analytics cookies to evaluate the performance of our Website; this is a web analytics service offered by Google that tracks and reports traffic on the Website. Google uses the collected data to track and control the use of our Service. For more information about Google’s privacy practices, please visit the Google Privacy and Google Terms of Service.

Persistent cookies remain on your device after you close your browser or until you manually delete it (for the former, how long the cookie remains on your device will depend on the duration or “lifetime” of the specific cookie and your browser settings). Persistent cookies help us recognize you as an existing user of our Website, so it’s easier and convenient to return to our Website or interact with our Services without signing in again. In addition, persistent cookies also help us recognize you when you view a resource belonging to our Website from another website or app (such as an advertisement) and help us record information about your web browsing habits during the lifetime of the persistent cookie.

Session cookies are temporary cookies that remain on your device until you close your web browser. Many session cookies are essential to make our Website work correctly, as they typically enable you to move around our Website and use our features.

Examples of cookies we use:

- Necessary Cookies - These cookies are necessary for the proper functioning of the Service and the security of the Website. For example, necessary cookies are used to ensure the functionality of a change from http to https, or to remind you of your cookie preferences if you are prompted to accept or decline certain cookies. We are not required to obtain your consent for these cookies.

- Statistical Cookies - Statistical cookies help us, by collecting and communicating information anonymously, to understand how visitors interact with the Website.

- Marketing Cookies - Marketing cookies are used to track visitors through the Website. The goal is to display ads that are relevant and interesting to the individual user and, therefore, more valuable to third-party publishers and advertisers.

- Social Media Cookies - These cookies are used to allow you to share or like our pages and content through third-party social media websites.

You can also visit the below link for an overview of how to block or delete cookies on the most common browsers:

2. Use and Disclosure of Personal Information

We take actions to ensure that only NDC Professionals who need to access your personal information in the course of their duties have access to it. We use and share your personal information primarily:

to make full use of, maintain, improve, and provide all the functionalities of the Website, provide the services and information you request, respond to comments and questions, and provide support to users of the Website;

to understand and analyze the usage patterns and preferences of our users, improve the Website, and create new products and services and new features and functionalities;

to communicate with you in accordance with applicable laws;

for any other purpose as permitted or required by law.

When we disclose your personal information to service providers, we take reasonable actions to ensure that the rules set out in this Policy are followed. Please find below a list of our third-party service providers that may process your personal information (with links to their privacy policy):

Pixel Artifex: software factory. See their privacy policy.

Digital Ocean: cloud supplier. See their privacy policy.

Paypal: online payment solution. See their privacy policy.

In the event of a change of ownership, sale, amalgamation, liquidation, reorganization or acquisition of NDC, in whole or in part, your personal information may be transferred as part of the transaction.

3. Retention of Personal Information

We will only use, disclose or retain your personal information for as long as is necessary to fulfill the purposes for which the data was collected and to the extent permitted or required by law. If you would like more information on the periods during which your personal information will be kept, please contact us using the contact details in the “Contact Us” section below.

4. Information Security

We have implemented physical, organizational, contractual and technological security measures to protect your personal information and other data from loss or theft, unauthorized access, disclosure, copying, use, or disclosure and modification. We have taken actions to ensure that only NDC Professionals who need to access your personal information in the course of their duties have access to it.

5. Transfer of Personal Information

Your personal information is currently stored in Ontario (Canada). If need be, it may be stored and processed in any country where we have facilities or in which we use third-party service providers. In the latter case, your personal information may be transferred to countries outside your country of residence, which may have different privacy rules than your country. If these data are outside your country, they are subject to the laws of the country in which they are located and may be disclosed to governments, courts or law enforcement or regulatory agencies of that other country and in accordance with the laws of that other country. However, our practices regarding your personal information will at all times be governed by this Policy.

6. Protection of Personal Information for Children

Our Services are not intended for any individual under 14 years of age (“children”). If you are a minor under the laws applicable to your place of residence, please do not provide us with any personal information without the express consent of a parent or guardian.

We do not voluntarily collect personal information from minor children. If you are a parent or guardian and you know that your children have provided us with personal information, please contact us. If we learn that we have collected personal information from minor children without verification of parental consent, we will take steps to remove that information from our servers.

7. Rights of Access and Rectification

Upon written request and presentation of a proof of identity, you may access the personal information we hold about you and, if applicable, request that the necessary corrections be made, as permitted or prescribed by law.

However, for the personal information we hold about you to be accurate and up-to-date, please notify us immediately of any changes.

If you want to exercise your rights in connexion with the Nutrioso platform, please refer to the dietitian providing you its services through such platform.

8. Update

We will update this Policy from time to time to reflect the changes in our practices, our technology, our legal obligations and other factors. Please see “Last Update” at the bottom of this page for the latest update of this Policy. Unless otherwise noted, any changes to this Policy will be effective immediately upon posting on this page in an updated Policy. By using the Website as a result of a change, you consent to the practices set out in the updated Policy.

9. Contact Us

To ask questions or make comments about this Policy or your personal information, request access or rectification, file a complaint, or obtain information about our policies and practices regarding our service providers outside Canada, contact our Privacy Officer by email at:

[Last update: September 2020]